Help
Support
Help with LegacyCollect: getting in touch, deleting your account, and managing a subscription.
Contact us
Email support@legacycollect.app. If your question is about your account, please write from the email address you use for LegacyCollect.
Delete your account
- Open LegacyCollect and tap your profile picture at the top of Home to open your profile.
- Tap Settings and account (or the gear) to open Settings.
- Tap Delete account, type DELETE, then tap Permanently delete my account. If you haven’t signed in recently, you are first asked to confirm it’s you, with your password or a code we email you.
You are signed out on this device straight away and on any other device within an hour, and your profile leaves Social. Seven days later your account and everything in it is permanently deleted; until then, write to us if you change your mind. Deleting your account doesn’t cancel an App Store subscription — cancel that first (below).
Can’t open the app? Email support@legacycollect.app from the address on your account and ask us to delete it. Using LegacyCollect without an account? Your collection is stored only on your device, and deleting the app deletes it.
Cancel a subscription
- On your iPhone, open Settings and tap your name.
- Tap Subscriptions, then LegacyCollect.
- Tap Cancel Subscription.
You can also manage it at apps.apple.com/account/subscriptions, or with Manage subscription in LegacyCollect’s Settings. Cancel at least 24 hours before your renewal date to avoid the next charge; you keep Pro until the end of the period you have paid for.
Restore purchases
Reinstalled LegacyCollect, or moved to a new iPhone? Open the LegacyCollect Pro screen in the app and tap Restore Purchases. Make sure you are signed in to the App Store with the Apple ID you subscribed with.
Redeem an offer code
Open the LegacyCollect Pro screen in the app and tap Redeem a code: Apple’s own redemption screen opens. You can also redeem a code in the App Store app (tap your account picture, then Redeem Gift Card or Code). Pro turns on by itself once Apple confirms the code.
Refunds
Apple handles payments and refunds for App Store purchases. You can ask for a refund at reportaproblem.apple.com.
A price or card detail looks wrong
Open the card or product and scroll to its details: Something wrong here? is at the end. Prices come from market sources and can be wrong or late — your reports help us fix them.
Report a post or a collector
Open the menu on a post, or on a collector’s profile, and choose Report or Block. Reports go to our moderators, and a post that several people report is hidden until it is reviewed. Blocking hides each of you from the other.
Privacy and terms
Read our Privacy Policy and Terms of Use.